We are a leading heavy and medium duty commercial truck dealership with locations throughout North Carolina. Because of continued growth we are looking for a talented Heavy Duty Truck Service Manager to join our team at one of our key locations.
 
Some of the benefits of this exceptional opportunity are:

• Stability – We are an award-winning dealership with over 30 years of experience selling one of the top named brands of heavy duty truck. We have developed a solid reputation for unsurpassed quality and customer service and we are financially strong with an established base of customers.

• Career Growth –This is a high visibility role at our premier headquarters location. This position offers an excellent opportunity lead a team of highly skilled technicians and mechanics in a state of the art service facility.

• Great Place to Work – We offers you offer you a great combination of a well-managed privately held company linked with the quality, dependability and professional work environment you would expect from dealer representing a top name truck manufacturer.

• Compensation and Benefits –We offer an excellent compensation and benefits package.

About the Position

The Service Department Manager is responsible for the day to day operation of the Service department and leadership of the service team. This position will lead the department to attain maximum production and cost control while building and maintaining a loyal customer base, maintaining good employee relationships, assist in setting and attaining sales and profit objectives, and maintaining service records.

Duties and Responsibilities:

• Assures customer service is given the highest priority to guarantee excellent customer relations.
• Assist in hiring, train, motivate, counsel, and monitor the performance of all service department staff.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serve as liaison with factory representatives and O.E.M’s.
• Direct supervision of the Warranty Administrator, Service Writers, Service Salesman and Shop Foremen.
• Assures customer service is given the highest priority to guarantee excellent customer relations.
• Calls on customers with the service salesman.
• Provides quotes on service work.
• Reviews repair orders daily. 
• Assures training is up to date for all techs.
• Assists with technical problems. 
• Serves as a liaison with OEM representatives.

Requirements:

• 2 years of experience in a truck repair facility.
• ASE certification preferred.
• Exceptional communicator with customer service-oriented attitude.
• 3 years supervisory experience.
• Professional personal appearance.
• Excellent knowledge of Microsoft Office applications.
• Ability to manage and motivate personnel.
• Ability to work well with the public.
• Ability to understand and utilize basic business mathematical calculations.
• High school diploma or equivalent.