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Customer Service Representative
Posted date [2013-Feb-07]  (ID: 748)
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HandCraft Services Inc. was founded by John A. Nichols in 1969. His small dry cleaning business was built on the philosophy of always going the extra mile, one customer at a time. His formula for success started with twenty-two years of experience and a devotion to quality and customer service. As a result of his commitment, HandCraft has continued its history of superior customer service and long-term customer relations. Today, more than three decades later, the family business continues to grow while sons Keith, Jay and Jeff carry the torch.

HandCraft has grown from a one-location operation to a multifaceted company. At present, HandCraft has approximately 250 employees and a 90,000 sq. ft. healthcare linen laundering facility to handle all customers' needs. With state of the art tunnel washing systems, HandCraft continues to set the pace as the regions finest cleaning and laundering company.

This family-run business is very community-oriented and environmentally conscious. HandCraft participates annually in Earth Day functions, blood drives, children's charities and more....
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Handcraft Cleaners & Launderers, Inc. is a leading linen laundering company headquartered in Richmond, VA that services over 6,100 licensed beds and hundreds of physician offices that are equivalent to 25 million pounds of healthcare linens a year.

Because of continued growth we are accepting applications for a Customer Service Representative to join our team in Richmond, VA

 Some of the benefits of this exceptional opportunity are:


  • Stability – Handcraft Cleaners & Launderers, Inc. was founded by John Nichols in 1969. What started off as a small operation has grown to approximately 250 employees and a 90,000 sq. ft. laundering facility. Handcraft is the region’s finest cleaning and laundering facility and is a leader in an industry that is only going to grow.


  • Great Place to Work – Handcraft Cleaners & Launderers, Inc. is a family owned business so all of the employees are treated like family. There are also great opportunities to be promoted within the organization.


  • Compensation – Starting Salary is $38 - $42K per year with a mileage reimbursement currently at $.50/ mile. Health, Dental, 401K and vacation are also included.


Job Description:

The Customer Service Representative will spend more than 50% of their time in the field visiting customers. The primary responsibilities will be to ensure customers are satisfied with their linen service, respond to customer concerns, root cause investigate and work with plant personnel to prevent reoccurring failures, renew contracts, communicate new products, train and closely work with the Route Service Representatives. The territory may include North to Baltimore, East to VA Beach, West to Martinsburg WV, South to Colonial Heights.

Handcraft Cleaners & Launderers, Inc. is an Equal Opportunity Employer

Job Title Customer Service Representative
Post Details
Classification Job Classification -> Customer Service
Posted By Handcraft Cleaners & Launderers, Inc.
Job Function
Location Locations -> Virginia -> Richmond, VA
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