What to consider when shopping for a staffing service
Staffing Search Help

The success of your business relies on the quality of your workforce, which makes finding the right person for your staffing need critical.  Therefore, partnering with the right staffing or recruiting firm is also critical to the success of your company.

So how do you choose the right agency to partner with? We (WorkRocket) have created a list of considerations to help you make the best decision.

What are the support and communication methods?

Will the agency fulfill your staffing needs through the use of technology, or will they engage in direct communications with the population of candidates most qualified for your open role?  The majority of the best candidates are not found passively.

Will your business have the attention and support of a dedicated account team that will invest their time to get to know you, your company, and the position to be satisfied? If there is no effort to gain an in depth understanding of your people, your business, the role and how they all tie together, then how can you realistically expect the search firm to bring the highest quality candidates best suited to your organization?

What specialized knowledge or experience does your staffing need require?

When vetting a staffing service, it is important to identify if they specialize in the markets and backgrounds that match up with the candidates that are the most qualified.  There are firms that will either specialize exclusively in these targeted backgrounds or employ a team that specializes in them. Make sure to choose an agency that has a proven track record for staff fulfillment that meet the needs of your business.

What are the firm’s search strategies?

Avoid an agency that uses the same channels you would use yourself. Seek out a professional service that will go beyond what you can accomplish in-house. Identify the unique and creative recruiting methods that will add greater value to your search, and allow you to reach the candidates you desire.

Are there other services offered?

Determine what value added services you want and need from the staffing firm. Some may be able to help you build a better position description or help you become better at qualifying candidates. Others may provide significant support throughout the selection process including building the offer and gaining candidate acceptance.

Start by determining what you want and could use help with. Then question each firm about their experience and abilities in these areas. Not all agencies provide the same services, so make sure to choose one that fits your needs.

Are there any hidden fees or vague guarantees?

Any agency that you choose should be honest and clear with the fees they will be charging. After engaging in a service, there is nothing worse than hidden costs that pop-up and leave a “bad taste” in your mouth. Also, any service guarantees should be clear and understandable, but if not, be sure to ask for clarification.


As we stated at the start of this post, “partnering with the right staffing or recruiting firm is critical to the success of your company.” Getting answers to the questions above can ensure you choose a partner that aligns with your business goals, and can deliver the results you expect without surprises.

For more information on WorkRocket, our industry experts, and services, please contact us.

Leave a Comment